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Best Western Plus Bourbonnais Hotel & Suites

Hotels Best Western Plus Bourbonnais Hotel & Suites

Greater Kankakee Airport

Historic Train Station

Route 66 Raceway

Joliet Regional Airport

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Carpet and tile floors in need of a major cleaning. Bathtub was extremely slippery and looked worn out: ring around the tub and the nonslip things on the bottom were grey. I made the front desk and the maid aware of the tub situation and they did an extra good scrub which helped with the slipperiness but it still looked dirty probably due to age.

It was extremely hot in Kankakee/Bourbonnais. The hotel room did not have the air on. It took a very long time to cool off. I went and purchased fans to keep cool during the duration of our stay. Housekeeping never came and cleaned. I had to ask staff for toilet paper. Then the toilet overflow and the overnight staff did not bring a plunger like she said she would. We had to clean that up ourselves.

When we arrived the air conditioning was not on. We were on the third floor and it was EXTREMELY HOT. I had to purchase 2 fans to help cool it down. I understand heat rise. Secondly, no one cleaned our room Saturday..nor Sunday. I had to asked staff for toilet paper twice. We extended our stay until Monday and the staff still did not supply towels or toilet paper. We placed our used towels and trash outside of the door. I seen a housekeeper down the hall and she gave a large bag for my trash and was so willing to help. This was a very busy weekend and it was a lot people in the hotel. I still give the front desk staff 10/10

It was very nice and welcoming. Staff helped answer our questions cheerfully. Homey modern and comfortable room

Don’t stay here it was terrible! Checked in and it seemed like the room was still dirty. One set of towels for a room booked as a double. No cups next to a dirty coffee machine AND no ice bucket liner. When I asked for another set of towels I was told they had none it would be 45 mins, I went after an hour and still none!

When we first started staying here years ago, it was newer and more well kept. The lobby was extremely clean, but the hallways on each floor could use some shampooing; the same thing goes for the carpets in the rooms. Additionally, I dropped some water on the tile part of my room and wiped it up with a towel, the tile was black. As far as the dining options, providing options for non pork eaters would be fantastic. Lastly, hiring more staff because your current staff are tired and overworked.

Latonya was awesome! She made my family and I feel like we’re family in her home. The staff here go above and beyond to ensure you’re comfortable with the hotel experience! Thank you so much!

Everyone was very polite and pleasant - clean facilities and great breakfast

The only thing I would say is that despite I chose not to have housekeeping one day, I expected housekeeping the next day but it didn’t happen. But I gave 5 stars anyway.

The lady of the front desk was professional, polite, friendly and sweet.. the room was clean and comfortable.. I’ll be back again.. thank you

Best Western Plus Bourbonnais Hotel & Suites (Bourbonnais, USA)

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